Service

As you might have read in the last post, I lost the password for a website. So I tried to contact the hoster... They have a feedback-form which you can fill out for questions related to your contract and technical problems and they have an expensive phone hotline.

I filled out the form. I did fill out my contract number, my client number, my e-mail-adress, my name, the domain-name, my shoe size, everything they asked for. Today I got a response.

We are sorry to inform you that we don't answer not authenticated mails, please use our expensive hotline

WTF!?!?! Why do they have the form in the first place? To make sure their clients get seriously angry before calling them? If I hadn't found out how to quit the contract by Fax and already did so yesterday, I would have done it today.