Service

As you might have read in the last post, I lost the password for a website. So I tried to contact the hoster... They have a feedback-form which you can fill out for questions related to your contract and technical problems and they have an expensive phone hotline.

I filled out the form. I did fill out my contract number, my client number, my e-mail-adress, my name, the domain-name, my shoe size, everything they asked for. Today I got a response.

We are sorry to inform you that we don't answer not authenticated mails, please use our expensive hotline

WTF!?!?! Why do they have the form in the first place? To make sure their clients get seriously angry before calling them? If I hadn't found out how to quit the contract by Fax and already did so yesterday, I would have done it today.

Think. flickr, think!

Think. flickr, think!
Originally uploaded by perreira

As flickr seems to go the same way compuserve did go back in the early nineties (from a successfull community to a huge coorporate hell which ignores it's users and only focuses on shareholder value, from being great to being bancrupt because they overlooked what it really was they had...) I am now trying some alternatives. There is a good overview of alternatives (in german only though). I signed up at zooomr and 23hq, experiences will be posted here...


[EDIT] This is how flickr treats it's customers... (For those of you who do not speak german: this guy sent a mail saying that he is leaving. He got a response which basically tells him "We don't need you, just f*ck off")

[EDIT2] I also signed up at ipernity which looks quite nice