Meet Alice. Alice was supposed to come to my flat last month. She did not show up... I phoned her, after waiting a few minutes in the loop, I got the answer, that she will come in a few days, following a telekom technician. A few days later I recieved a SMS that she will come a day after the agreed date. Fine... I was not there by that time. Talking to her (after minutes and minutes in the loop), we agreed on another day. SMS: it will be a day after that date... Fine. The technician bringing here was supposed to show up between 8:00 and 16:00. At 12:00 I recieved a call that Alice is not in my flat. Yeah, that I knew, I already told her that a few weeks before. So we agreed on an emergency telekom technician bringing her within 6 hours. Wich finally worked. Now I just need my password to use Alice (which is supposed to arrive by mail any day now)...

BTW: Alice is DSL provided by HanseNet here in Hamburg, in case you did not guess already